You can review the current status of your order(s) by visiting here. It provides details such as the current status, estimated delivery date, product details, payment information, and the selected delivery address.

You can request a return for most products listed on Peppykid, provided they meet the eligibility criteria and fall within the specified window after delivery. However, some products may not be eligible for return or replacement; please refer to the product details or combo page for more information.

For locations where Peppykid Reverse Pickup Service is available, the pickup time is typically within 4 to 5 business days. However, there may be occasional delays due to unforeseen logistics challenges beyond our control. While Peppykid strives to minimize such instances, your cooperation is appreciated in such situations.

For more detailed information, please visit PeppyKid’s Refund Policy page.

Once you’ve opted for a “Refund” from your “Cash refund,” it will be processed by the bank/payment gateway, a procedure that usually spans 7-10 business days. To monitor the progress of your refund, kindly visit this link.

To cancel your order, click here and select the “Cancel Order” button. If the “Cancel Order” option isn’t available, click on the “Cancel” button next to the specific product(s) you want to remove from the order. Any applicable refunds will be promptly reflected in your PeppyKid account.