Refund & Return Policy

Return Policy – PeppyKid.com

At PeppyKid.com, we are committed to ensuring that you and your little ones are fully satisfied with your purchase. We understand that sometimes things don’t go as planned, and we strive to make the return process as easy as possible. However, please note that we only accept returns under specific conditions outlined below:

Return Conditions

  • Video Proof Requirement: In order to process a return, you must provide a video of the product being opened from its original packaging. This video must clearly show the product, packaging, and any defects or issues at the time of opening. This ensures that the item is returned in the condition it was received and helps us better understand the nature of the issue.

  • Return Timeframe: The video and return request must be submitted within 48 hours of receiving the package. After this period, returns will not be accepted.

  • Eligible Products: Only products that are damaged, defective, or incorrect (not as per the order) can be returned. We do not accept returns for products that are opened, used, or without video evidence as mentioned above.

How to Initiate a Return:

  1. Take a Video: As soon as you receive your product, before opening the packaging, please take a video clearly showing the packaging and the condition of the item.

  2. Contact Us: Email the video, along with your order details (order number, product name), to [support@peppykid.com] within 48 hours of receiving the package.

  3. Assessment: Once we receive your video and request, our team will review the issue and, if applicable, guide you through the return process. In case of a valid return, you will be issued a refund or replacement based on your preference.

Refund and Exchange Process:

  • Refunds: If the return is approved, the refund will be processed to your original payment method. Please allow 7-10 business days for the refund to reflect in your account.

  • Exchanges: If you prefer a replacement, we will ship the new product to you once we receive the returned item.

Non-Returnable Items:

  • Opened and used items
  • Products that were damaged by the customer
  • Items returned without the required video proof

Contact Us:

If you have any questions regarding our return policy or need assistance, please reach out to us at [support@peppykid.com] or call us at [ +91 77-1012-1012 ].

 

We value your satisfaction and thank you for choosing PeppyKid.com for your child’s playtime!